Returns and refunds

30 days to return. You can return any item within 30 days of delivery, as long as it's unused and in its original packaging.

How to start a return. Email info@coaticoncepts.com with your order number and what you're sending back. We'll reply with the return address. Please don't send anything back before you hear from us.

Return shipping. You pay to ship the item back, unless the return is our mistake: the wrong item, or one that arrived defective. In that case we cover it.

Your refund. Once the item arrives and we've checked it, we refund the item price to your original payment method. Your bank may take a few business days to show it. Original shipping isn't refunded unless the return is our mistake.

Exchanges. To swap a size or finish, return the item for a refund and place a new order.

Something broke? A product that fails in use is covered by our warranty, not this policy. See the warranty.